Privacy Policy – Lift HQ

At Lift HQ, the protection of your personal information is something we take very seriously. This Privacy Policy outlines how we collect, use, store, and disclose your personal information, and how we comply with the Privacy Act 2020 (the Privacy Act) of New Zealand.

1. Personal Information

1.1 This Privacy Policy describes how we keep our commitment to privacy and how we comply with the principles contained in the Privacy Act 2020.
1.2 Throughout this Privacy Policy, 'we', 'our', and 'us' refers to Lift HQ.
1.3 References to the Privacy Act include any regulations, amendments, or successor legislation related to the Privacy Act 2020.

2. What is “personal information”?

2.1 Personal information is information about an identifiable individual. This includes your name, contact details, health and fitness data, and any other information that can reasonably identify you.

3. What information we collect and hold

3.1 We may collect and hold the following types of personal information:
- Details provided when registering for our services, such as name, postal address, telephone number, email address and emergency contacts.
- Health and fitness information, including injuries, medical conditions, or training history.
- Information collected from third parties such as transaction details, outstanding payments, or customer records.

4. Why we collect personal information

4.1 Collection of personal information is essential for the provision of our products and services.
4.2 Personal information is used to:
- Administer our relationship with you and meet your training needs
- Provide services such as customer support and debt collection.
- Collect outstanding debts (including via third parties).
- Comply with legal obligations.
- Maintain your account and details.
- Communicate with you.
- Send promotional materials or updates (you may opt out at any time).
- Any other purpose to which you have consented.

5. Disclosure of personal information

5.1 We may disclose your personal information to:
- Staff, Coaches and Service providers assisting us with service delivery.
- Other parties involved in transactions you undertake.
- Government agencies or regulators where required by law.
- Third parties where an exception applies under the Privacy Act.
- Any other third parties with your consent.
5.2 Some personal information may be stored or processed overseas via cloud services. In such cases, we ensure appropriate safeguards are in place to the best of our ability.
5.3 We may disclose aggregate or de-identified information that does not personally identify you.

6. Integrity and retention of personal information

6.1 We aim to ensure personal information is accurate, complete, and up-to-date. We rely on you to supply accurate information.
6.2 We retain information only as long as necessary, unless a longer period is required by law. Inactive data may be retained for up to 7 years.
6.3 When no longer required, personal information is securely destroyed or deleted.
6.4 Please contact us to correct any inaccurate, incomplete, or outdated information.

7. How we hold your personal information

7.1 We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
7.2 Information is stored both electronically (secured systems and encrypted where applicable) and, in some cases, in secure physical storage.

8. Correction of personal information

8.1 You have the right to request correction of your personal information. We will take reasonable steps to correct any inaccurate or outdated information.

9. If we can’t collect your personal information

9.1 If you choose not to provide requested personal information, we may be unable to offer or continue our services to you.

10. Your Rights

10.1 Under the Privacy Act 2020, you have the right to:
- Access your personal information.
- Request correction of your personal information.
- Be informed about how your information is collected and used.
- Object to certain uses of your information.
- Complain about a breach of your privacy.

11. Complaints and contact

11.1 If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Email: lifthq.timaru@gmail.com
Postal: Lift HQ, - 45 Treneglos Street, Washdyke, Timaru
11.2 If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner:
Website: www.privacy.org.nz
Phone: 0800 803 909